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Privacy

Data protection at FUTURES Nutrition

We take the protection of your personal data very seriously and treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.


Shop securely with SSL

By using SSL on the entire website, we enable the safest possible shopping experience. Your personal data is encrypted by our software with up to 2048 bit SSL (Secure Socket Layer) before it is transmitted, which represents a very high level of security.

You can recognize an encrypted connection by the fact that the address line of the browser changes from "http: //" to "https: //" and by the lock symbol in your browser line. If the SSL encryption is activated, the data you transmit to us cannot be read by third parties.

Storing and using personal information

Personal data is information that can be used to identify and contact a person. We receive and save your personal data when you contact us, fill out forms, are active on our website, shop with us, register for our eNewsletter and write a product or shop review.

We collect and store this personal data because it is necessary to answer your questions, to inform you and to process your orders correctly. We also use this information in order to be able to offer you a shopping experience that is as relevant as possible and tailored to your interests.

In addition, we use anonymized data that our software and the analysis tools we use save in order to improve our website and our offer.

Information and deletion of personal data

You can view and change your personal data at any time in your customer account so that they are always up to date. Simply log in to your customer account. Here you will find all the personal data that we save for you. For security reasons, we do not display any payment information in the customer account. Contact us if you have any questions about personal data or would like to delete your customer account. Please note that due to legal regulations, we are not allowed to delete completed orders and the invoices generated from them.

Retention of personal data

We only keep personal data for as long as it is necessary to fulfill the purposes described in this data protection guideline, unless a longer retention period is required or permitted by law.
GDPR

As a data subject, you have the following rights:

According to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
in accordance with Art. 16 GDPR, the right to immediately request the correction of incorrect or incomplete personal data stored by us;
In accordance with Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing
to exercise the right to freedom of expression and information;
to fulfill a legal obligation;
for reasons of public interest or
for the establishment, exercise or defense of legal claims
is required;
according to Art. 18 GDPR the right to request the restriction of the processing of your personal data, insofar as
you dispute the correctness of the data;
the processing is unlawful, but you refuse to delete it;
we no longer need the data, but you need them to assert, exercise or defend legal claims or
You have lodged an objection to the processing in accordance with Art. 21 GDPR;
In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;
According to Art. 77 GDPR the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.
Do we share information?

The information from the users of this website and our customers is very important to us, as without it we can neither process an order nor optimize our offer. Therefore it is by no means in our interest to pass this on to third parties. We only pass on data to service providers who perform certain tasks for us in the cases described here.

Package delivery

To ensure that you receive your parcel quickly and securely, we commission a wide variety of fullfilment and parcel delivery agents, such as DHL, UPS, Austrian Post and Collissimo, with the processing of the orders and the transport of the parcels from our dispatch warehouse to your home. These companies only receive your shipping address from us and, if necessary, your telephone number.
Customer service

In order to offer you the best possible customer service, we work with experienced customer service and call centers. They will take your orders over the phone and contact you if you have any questions. The staff has access to the customer data that are required to fulfill an order or to answer customer questions.
eMail newsletter dispatch

Our email newsletter is free of charge. You can unsubscribe at any time in the footer of our newsletter with just one click. So that we can inform you optimally by email, we send our newsletter via platforms that specialize in delivering emails professionally and securely. These companies save the email address and name for personal salutation for sending our emails. In order to make the emails as relevant as possible for you, we also include personal information that you give us when you are active on our website or when shopping with us.
Service eMails

If you are active on our website and, for example, create a customer account, order products or fill out a form, we will send you service emails, such as the order confirmation, shipping confirmation or payment reminder. You cannot unsubscribe from this group of Service eMails.

E-mail advertising without registering for the newsletter and your right of objection:
If we receive your e-mail address in connection with the sale of a product or service and you have not objected, we reserve the right to offer you regular offers on products similar to those already purchased on the basis of Section 7 (3) UWG , from our range to be sent by email. This serves to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in addressing our customers for advertising purposes. You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided in the advertising e-mail without incurring any costs other than the transmission costs according to the basic tariffs.

We send service emails via platforms that are specialized in delivering emails professionally and securely. These companies save the email address and name for personal salutation for sending our emails. In order to make the emails as relevant as possible for you, we also include personal information that you give us when you are active on our website or when shopping with us.

Email advertising with registration for the newsletter
If you register for our newsletter, we use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided in the newsletter. After unsubscribing, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.
Sending out letters and catalogs

We use different service providers to send our catalogs and letters. We only pass on names and addresses to these companies.
contact form

If you send us a message using the contact form, your details from the form, including the contact details you provided, will be stored by us for the purpose of processing your request. The employees in the customer service and call center have access to this data to answer your request.
Payment processing

Depending on the payment method, different data is forwarded to payment service providers and banks.


PayPal: You are becoming a payment provider

Transfer of business shares

It could be that areas or our entire company will be sold in the future. In this case, customer data is usually transferred to the buyer as part of the transaction so that business can continue properly. However, all customer information concerned is still subject to the data protection declaration described here.

Server-Log-Files

Unsere Software speichert automatisch Informationen in so genannten Server-Log Files, die Ihr Browser automatisch an uns übermittelt. Dies sind:

    Browsertyp / Browserversion
    verwendetes Betriebssystem (User Agent Werte des Browsers)
    Referrer URL
    Angefragte URL
    Datengröße der Serverantwort
    IP-Adresse des zugreifenden Rechners
    Uhrzeit der Serveranfrage

Diese Daten sind nicht bestimmten Personen zuordenbar. Eine Zusammenführung dieser Daten mit anderen Datenquellen wird nicht vorgenommen. Wir behalten uns vor, diese Daten nachträglich zu prüfen, wenn uns konkrete Anhaltspunkte für eine rechtswidrige Nutzung bekannt werden.

Cookies

Our website uses so-called cookies. These serve to make our website more user-friendly, more effective and safer. Cookies are small text files that your browser saves.

Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit .

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close the browser. When deactivating cookies, some functions of our website may be restricted.
Kameleoon

Kameleoon is a SaaS solution that enables A / B testing and web personalization. Kameleoon customers and partners are using the solution to gain a better understanding of how their website is used and to provide their customers with an optimized user experience. Kameleoon does not save any personal data. However, you can object to the use of Kameleoon at any time by clicking on the following link:

Password

The password that you assign when you create your customer account on our website is saved using an asymmetrical encryption process. This means that your password is not saved as normal text and is therefore unreadable for anyone. We cannot read your password either and therefore cannot send it back to you.

If you forget your password, you can create a new password at any time by clicking on the link and entering your email address under which you opened your customer account with us. You will then receive an email with a link that will take you to a page where you can assign a new password.

Social Plugins and Videos

Social plugins and videos

We use plugins from the social networks Facebook, Google+ and Twitter as well as the online video portal YouTube on our website

When a user calls up a website of a social network that contains such a plugin, its browser establishes a direct connection with the servers of the social network. The content of the plug-in is transmitted directly from the social network to your browser, which integrates it into the website. VitaminExpress therefore has no influence on the amount of data that the social networks collect with the help of the plugins and therefore informs users according to their level of knowledge:

By integrating the plugins, the social networks receive the information that a user has called up the corresponding page of the offer. If the user is logged in to the social network, they can assign the visit to their account on this social network. When users interact with the plugins, for example by pressing the Like button or making a comment, the relevant information is transmitted directly from your browser to the social network and stored there. If a user is not yet a member of the social network, there is still the possibility that this network will find out and save the IP address of the user. According to Facebook, for example, only an anonymized IP address is saved in Germany.

The purpose and scope of the data collection and the further processing and use of the data by the social networks as well as the related rights and setting options to protect the privacy of users can be found in the data protection information of the respective social network.

If a user is already a member and does not want a social network to collect data about him via the VitaminExpress website and link it to his or her already stored member data, he must log out of the social network before visiting the website.

Our website uses plugins from YouTube, operated by Google. If you visit one of our pages equipped with a YouTube plug-in, a connection to the YouTube servers will be established. The YouTube server is informed which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

Here are the data protection notices of the respective social networks:

Are children allowed to use our website?

VitaminExpress does not offer products for sale to minors. Even products intended for children can only be bought by adults. If you are under the age of 18, you may only shop with us with a parent or guardian.